Refund policy
Our Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
How to Start a Return
To start a return, you must contact us at support@humandesigncards.com.
Once we receive your return request, we will provide you with the return address and detailed instructions on how and where to send your package.
Important: Items sent back to us without first requesting a return will not be accepted.
Return Shipping Costs
For Damaged or Defective Items: We cover all return shipping costs. Returns are completely free of charge.
For All Other Returns: To be eligible for a refund, you are responsible for covering your own return shipping costs. These costs are non-refundable.
Damages and Issues
Please inspect your order upon reception and contact us immediately at support@humandesigncards.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. For damaged or defective items, please include photographic evidence when contacting us.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including items marked as final sale or clearance, gift cards, and items without original tags or packaging. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have (standard return policy applies), and once the return is accepted, make a separate purchase for the new item.
European Union 30-Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without justification, in accordance with EU consumer protection laws. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days, minus your return shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at support@humandesigncards.com.
Contact Us
Email: support@humandesigncards.com Phone: +44 20 38073955 Address: RM 509, 5/F THE CLOUD 111, TUNG CHAU, Hong Kong, 999077 Hours: Monday - Friday, 9 AM - 5 PM Response Time: Please allow at least 24 hours for a reply, especially during busy seasons.